Subscribe & Save | Terms and Conditions


OPTIFAST VLCD is for the dietary management of obesity and overweight and must be used under the supervision of a healthcare professional.

These terms and conditions apply to any subscription service through, including ‘Subscribe & Save’, subscription orders and recurring orders (Subscription Service). All Subscription Services will also be subject to our Terms & Conditions of Sale (as amended from time to time).

You may choose to subscribe to a Subscription Service through our subscription plan service. The subscription plan consists of an initial charge followed by recurring periodic charges as agreed to by you. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you authorise and accept responsibility for all recurring charges prior to cancellation.

We will submit periodic charges (for example, every month, 2 months, 3 months) in accordance with the subscription frequency as selected by you without further authorisation from you, unless you cancel the Subscription Services. The initial payment for your subscription order will be taken at the time of checkout. Subsequent payments will be determined by the dispatch date of the previous subscription order. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020.

All orders are subject to availability. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. This will not affect the frequency of your chosen Subscription Service.

You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. Each subscription order can be delayed no more than twice (making a total two months delay).

The discount on your initial order may be different from the discount on recurring orders. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold.

The delivery options which you select for your first subscription order will apply for all subsequent subscription orders except that, if your initial order qualified for promotional delivery, all recurring orders will only qualify for standard delivery.

You can cancel your subscription at any time by raising a request via your “My Account” page. Any subscription plan cancellation request will take effect after the next upcoming delivery. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Alternatively, you can cancel with immediate effect by contacting the Customer Services team (except for any order that we have already commenced processing, in which case that order will be dispatched by us so you will be required to pay for that order).

We may cancel the Subscription Service at any time with notice to you.

We may at any time amend these Subscription Terms and Subscription Services by notice on the website or by email to you. Where an amendment could be reasonably expected to adversely affect you, we will give you reasonable notice of the variation having regard to the nature of the amendment. If you do not want to continue with the Subscription Service with the proposed amendments, then you can cancel your subscription as detailed above.


Nestlé Australia Ltd